Article ID: CBB837005768

Sensor-floors: Changing Work and Values in Care for Frail Older Persons (March 2021)

unapi

Based on an ethnographic study in a Danish residential care center, this article shows how the interplay of a sensor-floor technology and currently influential values of person-centeredness, privacy, and security in care transforms care work and care interactions between residents and care workers. Based on an understanding of care as realized in a heterogeneous collective of human and nonhuman actors, this article illustrates how new modes of monitoring and interpreting residents’ care needs at a distance arise, and how a new organization of work focusing on quick and responsive care is established. These new care practices lead to conflicts between the values of privacy and security, to ambivalent experiences among care workers of simultaneously increased security and insecurity in work, and, paradoxically, also often to a decentering rather than person-centering of care. Instead of accommodating simultaneous compliance to the values of privacy, security, and person-centeredness, the use of the sensor-floors makes the tensions between these values continuously and loudly present in daily care practices.

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Authors & Contributors
Gabrys, Jennifer
James Stewart
Hassan Habibi Gharakheili
Ebeling, Mary F. E.
Victoria Lush
Carsten Ochs
Concepts
Technoscience; science and technology studies
Sensors
Privacy
Computers and computing
Technology and society
Data collection; methods
Time Periods
21st century
20th century, late
Places
Europe
London (England)
United States
France
Denmark
China
Institutions
Cisco Systems, Inc.
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