Fujioka, Rika (Author)
Stobart, Jon (Author)
Department stores are often seen as transformative of both retail and wider social practices. This article offers a compara- tive analysis of department stores in early twentieth-century Britain and Japan to assess the extent to which there were uni- versal qualities defining the operation, practices, and experi- ence of department stores and to explore the ways in which they might be seen as transforming retailing in the two coun- tries. Despite similarities in their origin, organization, and service to customers, we highlight the greater diversity of British department stores and their incremental development. Japanese stores were a far more powerful force for change because they formed part of a concerted and conscious program of modernization.
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